PURCHASING INFO
How to place an order
You can place your order on-line, otherwise if you prefer, you can contact us by phone at 0884 706170. An order is intended to be perfected as soon as the client receives a copy of the attestation of the order by email. The client is required to verify the order summary and quickly communicate any order or discrepancy.
Prices and availability
All the prices are in euro and are VAT included. If the products are not available at the moment
of the purchasing, we will be committed to give you a prompt notice to the client, also informing
the first date available for delivery.
PAYMENT METHODS
How to pay
The payments can be settled by Paypal (no added cost expected) or by credit card (all kind of card), Postepay through Paypal. It’s also possible to pay by advanced bank transfer. As soon as you settle the payment , please send us a copy of the bank transfer by fax at 0884706170 or by email at info@oleificiovieste.com . Then we will proceed quickly with the shipping of the parcel.
Here below you can find the details for bank transfer:
Oleificio F.lli Vieste Srl
Loc. Piano Grande – 71019 Vieste (FG)
P.iva 01375440714
Bank UNICREDIT – agenzia di Vieste
IBAN: IT09B0200878711000010647996
In the reason of the bank transfer you can add the order’s number that you can find in the purchasing confirmation, received in the order’s confirmation by email and name and surname of the buyer.
SHIPPING AND DELIVERY
ORDER’S SHIPPING
For all the shipping of the goods the company uses courier express SDA and ordinary courier STUCCI. All the orders are handled in 48h. The shipping costs depend on the parcels’ number and the weight of them. They start from 14€ (VAT included) for the categories of products included in I NOSTRI OLII, I CRIUSI, IL MOSTO DEL BARONE (for the national territory excluding the islands). For the products of the category OLEA COSMETIC the costs are about 15 € (VAT included).
For orders to Italian islands, please contact us by email at info@oleificiovieste.com before ordering.
Rates to Italy
1 parcel 14,00 € VAT included
2 parcels 20,00 € VAT included
3 parcels 25,00 € VAT included
4 parcels 28,00 € VAT included
5 parcels 30,00 € VAT included
For orders of more than 5 parcels please contact us by email at info@oleificiovieste.com or phone at 0884 702430
ORDER’S DELIVERY
We deliver the ordered products to the address you filled in the blank during the website registration. We delivery the orders from Monday to Friday , excepting holidays. The orders received until the hour 11.30 of every thursday will be delivered since the next Monday, except exceptions. To avoid any problem, please give us notice of the address where
there could be always someone to pick up the parcel. At the deivery of the order, the client must check the content, compliance and the conditions of the products. That’s why we recommend to proceed verifying the conditions of the products delivered before signing the reception notice and notify that:
-the parcels’ number is the same noticed in the bill of lading attached
-the parcel is intact, not damaged , not wet or broken and that its integrity has been preserved
If the document of the courier is signed without any reserve, the client cannot contest about the exterior condition of the parcel delivered. Except what otherwise indicated, all the deliveries are carried out on the floor level. Different conditions and delivery terms must be agreed in advance.
In case of picking up by the client, the goods can be picked up directly in the facility only from Monday to Saturday 8.30-12 in the morning and 14.30-18.30 in the afternoon.
WITHDRAWAL
Right of order’s withdrawal
The Oleificio F.lli Vieste guarantees the right of order’s withdrawal, for any reason, from the purchasing agreement, as estabilished by th D.Lgs n.206 of 06/09/2005.
CONTROVERSY
In case of contentious relationship and missing of amicable way resolution between the parts, considering the possible application of some mandatory law disposition put to protect the consumers (as defined by the art.1 lett b) of D.Lgs 22 maggio 1999 n .185), any controversy always connects to the present General Conditions, will be transferred to the exclusive competence of the Court of Foggia.
To the senses and for the effects at the articles 1341 and 1342 of Civil code, the client declares to have creafully readen and understood and to accept specifically the following clauses of the General Conditions of sales: 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14- 15-16-17-18-19.
How to withdraw the order
After the withdrawal, to ask the refund it’s necessary to send a registered email A.R. to the address of Oleificio Fratelli Vieste within and not beyond 3 working days from the receipt of the goods. The notice of refund request can be also sent by fax or email, before sending the registered email A.R. within 48 hours. The consumer must give back , at his own expanses, the products which are subjected to withdrawal , intact in any part within 15 days from the withdrawal notice. In agreement with the law previously mentioned, the consumer , who has fulfilled all the obligations described, will receive his refund within 30 days from the receipt of the products subjected to the withdrawal. The shipping cost of return of the products is charged to Oleificio Fratelli Vieste esclusively if the product resulted to be not compliant with what ordered by the client, or if damaged or perish. The address to send the withdrawal
notice and the gooods is:
Oleificio F.lli Vieste di Giacomo & Pasquale Snc Contrada Piano Grande – 71019 Vieste (FG)
Tel:tel:0884 706170 – Fax:0884 706170.
For any info, communication or claim please contact us by email at info@oleificiovieste.com